Speed Up Your POS System Using These Five Simple Tips

A great POS system can be of immense help to a business, especially once your employees know how to use the software correctly. However, even the best POS systems can have issues with them at times. Some possible issues are that it takes too long to log into the system or those items are not ringing in correctly. Even if a system is brand new, you may be running into these problems. Here are five simple tips to avoid your new POS system slowing down.

1. Switch to an Easy to Load Printer

There are many difficult to fix hardware problems. The main one is a seizing printer, which can make a customer wait for their bill. Everyone is always in a hurry, and if a cashier is struggling with the receipt printer, people will get annoyed. This will cause customers to leave the store without buying anything.

To prevent this before it happens, you should be checking your POS system before you open daily. The printer should be printing correctly, and the paper rolls should be full. There should also be new paper rolls nearby to make sure that if cash runs out of paper, it can be filled quickly.

2. Isolate the Point of Sale System

You should not be hosting your POS system on an open network. It is more vulnerable to attack than other hardware, and they store a huge amount of information about your customers. The system should be on its own private network, to limit the amount of access a hacker or malicious program has to the information. The more isolated that the system is, the better.

3. Update Your POS Software Regularly

Even if you are using point of sale software that is less than six months old, you should make sure that the software is up-to-date. These updates are necessary to protect the POS system and help make the system run more efficiently. You should also make sure that you have an anti-virus system, malware, and adware programs installed and up-to-date at all times.

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4. Improve Your Wi-Fi to Speed up Your Software

Your internet speeds could be affecting your POS softwares speed. So, improving your Wi-Fi speed can help you sell items and print receipts faster.

Another way that you can speed up your connection is to integrate your credit card and printing systems with the POS system. Most companies who make POS systems offer this feature, which can cut down the processing time on payments to be lowered to around two seconds.

5. Pick a Good Barcode Scanner

Barcode scanners are not always necessary, but they can speed things up. They can help speed up billing, inventory errors, and pricing mistakes.

A good POS system will work from day one until you want to switch to a new system. However, a POS system is not going to run quickly or smoothly all the time.

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Enhancing Business Operations with Konverge Retail POS

Whether you are a retailer who needs to stay up to date with customer information, inventory details or purchase history, you can never go wrong with Konverge POS for retail. One advantage of this system is that it works for the best of the retailer and the customer. Customers’ transactions are processed fast which saves both parties time and the hassle. This system guarantees a business owner visibility in all the outlets.

Alleviates Human Errors in Stock Management

When making an order manually where different kind of items in different numbers are involved, there is a big room for errors or even missed orders. This has been seen often in orders made via email, phone calls or fax. These traditional stock requisition methods do not guarantee efficiency unlike what you get with konverge pos.such inefficiency instead guarantees errors that could cost the business.

Quick Links between Outlets and the Back Office

In most cases, when a staff has to make an order from the head office, they either have to make a call, write an email or go there physically. This is not the case with the POS system as it comes with an item requisition module. This module comes with an end to end system that is automated connecting individual store outlets direct to the head offices back-office. This makes everything easy when it comes to order requisition.

Improves Profits

Mistakes that are made in stock management have a negative impact in profitability and revenue in general. This system does not allow an outlet to go low on stock or be overstocked. This is what alleviates stock management mistakes and in turn boosts the profitability. Stock management transparency is guaranteed.

Saves a Lot of Time

When orders are not done manually, this does not only alleviate possible mistakes, but it also saves time. Fuel that could be spent moving from an outlet to the head office to make an order is saved. A staff at an individual outlet makes an order which is transmitted to the back office at the head office electronically. This allows a fast processing of the order and delivery which saves a lot of time. With the POS for retail, the responsible staffs are able to tell which item needs to be restocked as stock replenishment is based on PAR level or on weekly sales.

Enhances Staff Capacity

Staff capacity is important to every business. Konverge POS systems ensure that staffs are not held by human errors or some administrative processes, but they instead focus on the growth of the business. This is actually a great way to increase staff capacity in any business. When staff and the management no longer have to worry about administrative procedures, they will have enough time to focus on what brings more revenue.

If you are a retailer who is looking for ways to improve efficiency, save time and increase staff capacity, you can never go wrong with Konverges POS.

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Boosting Customer Satisfaction with POS Software in Singapore

Enhancing a world-class level of customer satisfaction is very vital in a world where competition has become the order for the day. The most successful businesses can attest that technology plays a big role in excellent customer service. To enhance customer loyalty and boost your profits, ensure that you get a POS system. It does not matter which industry or business you are in as this works for all businesses.

Enhance Customers Shopping Experience

Running out of stock due to human error is one of the mistakes that retailers are making today. When a customer walks in to a retail shop for something they buy regularly, and they find it is out of stock, they get frustrated. If it happens several times, the retailer will surely lose the customer. With a Singapore POS system , this cannot happen. The reason is it is easier to know the stock levels with real-time data. This will help in retaining a customer.

It Helps a Retailer in Retaining the Clients

Since this system gives a retailer real-time data on the stock and helps in storing of customers transaction history, he or she is able to know what should not miss in the shop. With the history of the purchase, it becomes easier to retain a customer who knows they will never lack what they need from a specific shop.

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Helps you in Understanding your Customers More

Every business needs to understand their customers more. This POS software comes with a customer relations management system that has various benefits. A retailer gets to understand his customers better, they know them well, they are aware of their preferences and with this; they know how to retain them. This system helps in marketing activities that are effective which translates to more revenue and wooing of potential customers.

Customers can Shop While on the Go

Today, people have become too busy that some are not finding time to shop physically. This can explain the reason internet savvy shoppers are on the rise. They want to shop while on the go and needs their orders to be filled as soon as they request. This POS system supports a mobile application that allows customers to shop from wherever they are.

A Retailer has Better Control of their Business

Greater control of a business makes you comfortable. Great control means you will not be caught unaware in the operations of your business. You maintain the required customer service and shelves that are well stocked which guarantees seamless operation.

If you are a retailer who is looking forward to making more out of their retail business, the Konverge point of sale software comes in handy. The system triggers stock replenishment when the stock levels goes down which means you will not run out of stock which customers could see as mismanagement and a poor service. It is this integrated system that has helped many businesses stay afloat, retain customers and enhance profitability.

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Top Merits of SAP Implementation

There is a host of merits available to a business for having an integrated system like sap implementation in place. As far as the commercial merits are concerned, it ensures providing only one source for all your financial information. SAP implementation enables an organization to capture all its financial transactions in a single location so that the end users and management can review the various vendor, customer and inventory activities in one location. There are technical benefits too. When a single platform provides all the solutions, it means to support and maintenance become easier leading to reduced costs. When there is a consolidated system in place, IT department in your organization needs to support fewer interfaces.

When there is only one system of record source, the human resources in your company gets easily accustomed to the various terminologies associated with the system and the business processes become standard ones. As a result, there is an improvement in communication and the workforce that gets created is simpler to migrate from one role to another. Even if limitations to such a system do pop up, it will be directly proportional to the restrictions you impose in your environment. There may be a requirement of fitting new and improved business solutions within your current system, compatibility of the technology and the willingness of the human resources for data handling in specific stand pared processes.

Check out the following top merits of SAP implementation which organizations have reported time and again.

Increased efficiency

It eliminates processes that are repetitive in nature and also leads to a drastic reduction in the requirement of manually entering the information.

Integrated and centralized information

Having SAP implemented within your organization ensures that there is no need for data distribution in various databases. Instead, all information can now be stored in only one centralized location. As a result, maintenance of data becomes easier. Data can be always up-to-date and consistent.

Easy and customized reporting

SAP implementation also helps in generating customized reports. Moreover, reporting becomes much easier. The reporting capabilities get improved and your organization can easily respond to complicated data requests. Users also benefit since they do not need to take help from the IT and generate their own, customized reports.

Improved customer service

Successful SAP implementation also makes it simpler to offer superior customer service, For instance, employees in the customer service and sales departments can interact with their customers in an improved manner so that better customer relationships can be accomplished. This is possible due to more accurate and faster access to the information and history of the customers.

Increased security

A new SAP system will enhance the security, consistency, and accuracy of business data. You can also increase restrictions on business data to make it more secure.

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SAP accounting and medium sized business

Small and medium sized businesses are often referred by the acronym SMB. Another acronym used to refer to the small and medium sized businesses is SME, used for small and medium sized enterprises. If one has to define a small or medium sized business, one has to take into account the number of employees in the organization. If the number of employees in an organization is below a certain number, then that organization would be considered a small or medium sized business. If seen globally, the number of small and medium sized businesses is far more than the number of large organizations. These small and medium sized companies are a breeding ground for new and innovative ideas. As they are present in larger numbers, the spirit of competition among them is far more than among large enterprises.

Apart from the headcount of the workforce in these enterprises, other defining factors would be the revenue generated by them and the asset owned by them. The factors or parameters defining a small and medium sized company is different in different countries.

SMBs are crucial for those countries whose economies are still emerging and developing. They form the base of employment in these countries, however, their major drawback is that they often lack the capital that is needed to sustain them during a lean period. They primarily depend on personal funds and loans from family and friends.

SAP accounting:

SMEs cannot afford to keep many employees. They need software and applications that can help them automate certain processes. This is when the heads of the business sit together to discuss which software they should buy to decrease their expenses. This is when they opt for enterprise resource planning (ERP) software. SAP has been well known for making ERP software. The SMEs often opt for SAP accounting software to better their accounting process.

SAP accounting software manages every aspect of the accounting department:

* Data regarding all the transactions are recorded on a real time basis.

* This data is then segregated in useful categories that can be analyzed.

* Proper analysis of the data is done to draw pertinent conclusions.

These are the basic functionalities of the accounting software that they perform in a real time basis and usually in a single platform. These accounting software is very helpful for small and medium sized enterprises.

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2017: Top ERP Trends

The New Year brings in various new, industry-wide changes. ERP solutions are no exception. 2017 will see many changes in erp software and their implementation. Here are a few of them:

ERP joins cloud

ERP solutions have seen changes since the time they were first introduced in the year 1990. In the mid-90s, ERP solutions started becoming more comprehensive than before. The changes seen thereafter were minimalistic. However, with the current trend of cloud computing, the ERP requirements and dynamics are changing again. For every additional requirement, companies are opting for point solutions which are cloud-based instead of making changes in their core ERP systems. In order to serve these changing dynamic, ERP vendors are offering specialized cloud products which can be integrated with their already installed ERP software. Some vendors are even building cloud-based ERP solutions.

Cloud trend might face problems

When new trends emerge, there are repercussions. The inclusion of cloud in ERP solutions can throw in challenges such as version control issues and problems of inconsistent data. Companies should take into consideration such problems that might lead to enterprise-wide confusion in case the problem blows out of proportion.

ERP should be intelligent

ERP solutions are no longer just considered software to handle information. Users are now looking at solutions that offer more guidance that the systems in the past. Newer ERP solutions are aimed to be made more efficient to manage data using machine learning and predictive analytics. Digital transformation is playing a major role in reshaping software applications.

Competitive pricing

Given all these new ERP trends, customers can expect ERP solutions to be more competitively priced as vendors are on the defensive. They are trying to protect their core product, which is causing this downward shift in prices.

Increased ERP security

Given the increased number of threats in the cyber world and evolving technologies, the need for better ERP security is higher than ever. The connected ERP platforms make them more vulnerable to breaches and attacks. Not only ERP solution security has become more critical but complex as well, to manage.

ERP with a competitive edge

The trend of cloud-based ERP solutions brings to the smaller ERP customers the benefit of bigger information resources. It will also help customers make use of the data that is at their disposal. Sophisticated analytics was originally an asset of the bigger corporations. But in 2017, cloud-based analytic capabilities will help small and medium enterprises do the same and reap benefits of the huge data pool available.

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What Types Of Businesses Require ERP Software?

If your business is not using ERP accounting software or an ERP solution, it is high time to start thinking of the feasibility of deploying it in your organization. However, do you actually require one? What types of businesses can get the maximum benefits from an ERP solution and why?

Businesses in all kinds of sectors ranging from catering to manufacturing are using ERP software for their benefit. The bottom line is any business can get its Return on Investment or ROI by deploying an ERP system. The software is capable of streamlining the various administrative functions and business processes, leading to higher productivity and efficiency with fewer incidents of error.

The truth is that an ERP system enables businesses to view real-time data so that they can use it while making their decisions.

A struggling business can also benefit from an ERP solution

When a business is struggling, there can be areas where opportunities are being lost, savings are not being realized and where the operations could have been streamlined for greater efficiency. All these functionalities can be easily taken care by using an ERP solution.

ERP software is a must for a complex and large business

When it is a big organization, it needs to keep track of the huge volume of data that is distributed across various areas like CRM, inventory, and accounting. When a business maintains multiple systems, data sharing across departments becomes a big challenge. Moreover, executives are unable to view everything as per their wish. Such systems also cost much more with respect to the systems and due to the loss in productivity. ERP software is the best solution for catering to the needs of a large organization.

An ERP solution can benefit a small business

When a company is small, every employee needs to do multiple tasks at the same time. Hence, there is hardly anyone who has the time to manage silos of information or multiple excel sheets. When such a business has an ERP solution in place, owners can focus more time on their business and need not worry about the mundane administrative issues.

ERP solution enables medium-sized companies to leverage on vast opportunities

If medium-sized organizations are looking for increased efficiency and increased productivity as well as enhanced insight into the workings of their business, an ERP solution is highly beneficial. ERP software is crucial for all these businesses that want to make it big and need to handle their business processes in a better manner.

Intelligent Queue Management Solutions For Any Organisation

A major hindrance in the productivity of any organisation is the inefficient delivery of service due to a lack of proper queue management. It may not seem like much of a problem, but the confusion and waste of time caused by improper queueing really has an impact on productivity and profits. Without a proper system of management, a crowded service area leads to chaos and disorder. This is frustrating for both the organisation as well as the people who are availing services, be it in commercial enterprises or public offices. Mismanaged queues lead to time consuming waits which are frustrating and costly for all parties involved.

However, over the years, intelligent solutions for queue management have been developed which can be applied in any kind of organisation. By employing technology smartly, these solutions help maximise efficiency and productivity. Technology is everywhere, and it is incorporated into almost every aspect of our lives. So, technology and computer science have also been engineered to help alleviate the problems of queue management.

Queue management software

Intelligent queue management solutions involve a well-designed application of IT to help organisations deliver smooth service and to ensure that customers are satisfied and their needs dealt with in a timely fashion. Be it in hospitals, banks, government offices or private organisations, technology can be tailored and applied in such a way that customer service is managed efficiently. A successful blend of software, hardware and the internet is created to provide solutions such as:

– Scheduling of appointments through the internet by customers at a time convenient for them.

– Customer request terminals (web-based) that let customers do their registration and issue/re-issue queue tickets for appointments.

– Buzzer devices that can send alerts to customers wirelessly.

– Kiosks that hold customer information, easily accessible by both the organisation as well as the customers themselves. Customers can operate the kiosks themselves to get information and direction easily and it also saves time during transactions.

– Room displays showing real-time queue numbers.

– Media display along with queue numbers so as to maximise its use.

– LED/LCD display and interface for clear communication and ease of use. These are customisable according to the requirements of the organisation or company at both ends, i.e., for the service staff as well as for customers.

These are some of the solutions that can be implemented by using electronic queue system . Complemented with the appropriate hardware, these solutions are highly effective and reduce bottlenecks and helps customer traffic flow with minimum hindrance.

Social Media Can Give A New Managing Experience To The E-Menu

It is all trending on social media, very minute detail that is most talked about, every new thing that is most searched and every interesting fact being liked and shared. So it is obvious to follow trend to be in trending. People are easily expressing their likes and dislikes about anything and it is easy to know the pulse to make the necessary tweaks that can match to the market demand.

Promotion that helps get noticed –

Here come into action all those marketing skills of a business person to get the product and the service into the public to help serve the customer better. Take the platforms like Twitter, Facebook and other social networking sites to market the e-menu. It has nothing to lose but helps gaining a valuable suggestion added through feedbacks and improves the areas of development.

In social media one can directly upload the menu with pictures that easily grabs an eye over it. Take the help of a professional photographer team that can give the excellent look to the recipes cooked by master chefs of the kitchen. These striking photos may bring many customers to the tables with a desire of tasting something they have seen as a visual. It can give a strong impression by keeping the page out of the crowd.

Experience that helps changing phase of the business –

E-menu is the new method in the food and beverage industry. So, take a lean back and stay calm. It is obvious to fail many times and learn from it. In the industries that depends more on customer it is challenging to gain experience at a snap and every small detail needs to be observed properly just in case of future use. Everyday become a new lesson to remember and every customer is a context to understand and every serving is an experience to cherish be it good, bad or ugly and yes, no or may be! All these help the staff themselves to blend for a new challenge.

A prominent change is made on the food that is supplied in an order. Starters should start with lovely pictures, and then design the cuisine with all the suggesting recipes in a various variety of wine, desserts and beverage. It is difficult to go blindly for someone’s menu order, which is why experts arranged a suggesting combination that helps to get a food and beverage which is irresistibly tasty. Even the chefs in kitchen will have a peace of mind by satisfying the customer.

Lastly –

Also, as the experts already set the software to match the needs of the customer, they just feel the magic like their mind is being read! Yes, it is simply magic to stop the taste buds from going over energetic!

ERP and process accuracy

Internal Processes

There are two sides to an organization-the external side and the internal side. The external side deals with the clients. Getting to know the requirement of the client, preparing a project plan for the client, negotiating with the client getting it approved by the latter, forming a team skilled to handle the project and last but not the least, ensuring timely delivery of the project deliverables. This will ensure that the client is satisfied and happy. If the client is happy then the client will give more work to the company. This will ensure a steady flow of revenue and in turn make the business grow.

However, for these external processes to run successfully, the internal side of the company must function properly. Imagine a situation where an employee has worked very hard and even clocked extra hours to ensure timely delivery of a project. At the end of the month, if this employee does not receive the salary on time because the payroll department had forgotten to prepare his/her pay slip, then this would lead to severe grievance and demotivation in that employee. This in turn would adversely affect his/her work quality. Thus the internal departments that look after the internal affairs of a company are as important as the external departments.

Internal processes include supply chain, finance, operation human resource management and admin. These processes are divided into various departments. These departments have a huge amount of important that they keep stored for further use in future. Often the information stored by one department is used by another department. For example the packaging department needs the information of the manufacturing department in order to plan their work.

ERP management

To collate all these information in one platform, there has to be a system in every organization-this platform is ERP management. In Singapore, where there are so many companies functioning together, there are many vendors providing ERP services. ERP software in Singapore is available with many vendors who provide different types of ERP software. These ERP software in Singapore help to collate the information that is crucial for the company to function as one unit successfully and smoothly.

Planning and collaborating with the help of enterprise resource planning makes the planning and execution of various functions easy and saves a lot of time and energy which can be used for other more demanding tasks. Thus ERP management for business in Singapore and world is indispensable for success and progress.

BI tools suitable to your business

Business intelligence, today is becoming more and more an integral, integrated and essential part of all businesses, be it small or big. The gap between hardware, software and data analytics is blurring as both need to work seamlessly to ensure businesses are intelligent enough to serve the purpose they are expected to.

There are many vendors who specialise separately in hardware, software and analytics but today more and more vendors are realizing that all three need to work in tandem and its easier for businesses also to make a decision on purchase of product and using the required services for all 3 are provided by one vendor under the same umbrella.

Few key benefits of integrated BI Tools:

  • They provide real time data / information about customers, products, competition etc.
  • They are user friendly and come with 24 X 7 service support which is extremely valuable in retail POS environment.
  • They help to streamline business operations and optimize processes to build efficiencies.
  • They help improve response time and add to bottomlines by cutting on undue expenses.

Types of BI and related areas:

  • BI Hardwares: These constitute the necessary data warehouses, servers etc to support both the Softwares and Tools mentioned below.
  • BI Softwares: These range across business functions like HR, Finance, Operations, Marketing, Sales etc and are present at each stage of Product life cycle starting from raw material purchase to factory to consumer purchase and re-purchase etc.
  • BI Tools: Some popular examples are Domo, Tableau, Micro Strategy, Qlik etc which help in visualizing and analysing the generated data in an easy and intuitive manner so businesses can make quick decisions in cases of identified opportunities or threats.

 

SAP, IBM, Microsoft and Oracle have already started providing all the above services under one roof to make it easier for businesses to decide on their purchases and also ensure seamless working of necessary products and services.

Before implementing any solutions, to ensure they understand the requirements and issues in advance as much as possible, vendors generally go through the entire business process in detail across steps like: Requirement gathering from key personnel across functions using interviews or process questionnaires etc, they further move on to process mapping, proposition of the appropriate solution for the business along with timelines, project plan and finally the implementation.

Areas that need BI support and hence the associated popular solutions are: Warehouse Management Services (WMS), Inventory Management (IM), retail POS, Customer Relation Management (CRM), Mobile orders, Payment kiosks, Vehicle tracking, Vending machines etc. These are used across businesses from FMCG, IT, Retail, Automobiles, Pharmaceuticals etc and the scale of solutions are also dependent on the industry or stage of business maturity.

 

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