Intelligent Queue Management Solutions For Any Organisation

A major hindrance in the productivity of any organisation is the inefficient delivery of service due to a lack of proper queue management. It may not seem like much of a problem, but the confusion and waste of time caused by improper queueing really has an impact on productivity and profits. Without a proper system of management, a crowded service area leads to chaos and disorder. This is frustrating for both the organisation as well as the people who are availing services, be it in commercial enterprises or public offices. Mismanaged queues lead to time consuming waits which are frustrating and costly for all parties involved.

However, over the years, intelligent solutions for queue management have been developed which can be applied in any kind of organisation. By employing technology smartly, these solutions help maximise efficiency and productivity. Technology is everywhere, and it is incorporated into almost every aspect of our lives. So, technology and computer science have also been engineered to help alleviate the problems of queue management.

Queue management software

Intelligent queue management solutions involve a well-designed application of IT to help organisations deliver smooth service and to ensure that customers are satisfied and their needs dealt with in a timely fashion. Be it in hospitals, banks, government offices or private organisations, technology can be tailored and applied in such a way that customer service is managed efficiently. A successful blend of software, hardware and the internet is created to provide solutions such as:

– Scheduling of appointments through the internet by customers at a time convenient for them.

– Customer request terminals (web-based) that let customers do their registration and issue/re-issue queue tickets for appointments.

– Buzzer devices that can send alerts to customers wirelessly.

– Kiosks that hold customer information, easily accessible by both the organisation as well as the customers themselves. Customers can operate the kiosks themselves to get information and direction easily and it also saves time during transactions.

– Room displays showing real-time queue numbers.

– Media display along with queue numbers so as to maximise its use.

– LED/LCD display and interface for clear communication and ease of use. These are customisable according to the requirements of the organisation or company at both ends, i.e., for the service staff as well as for customers.

These are some of the solutions that can be implemented by using electronic queue system . Complemented with the appropriate hardware, these solutions are highly effective and reduce bottlenecks and helps customer traffic flow with minimum hindrance.

Social Media Can Give A New Managing Experience To The E-Menu

It is all trending on social media, very minute detail that is most talked about, every new thing that is most searched and every interesting fact being liked and shared. So it is obvious to follow trend to be in trending. People are easily expressing their likes and dislikes about anything and it is easy to know the pulse to make the necessary tweaks that can match to the market demand.

Promotion that helps get noticed –

Here come into action all those marketing skills of a business person to get the product and the service into the public to help serve the customer better. Take the platforms like Twitter, Facebook and other social networking sites to market the e-menu. It has nothing to lose but helps gaining a valuable suggestion added through feedbacks and improves the areas of development.

In social media one can directly upload the menu with pictures that easily grabs an eye over it. Take the help of a professional photographer team that can give the excellent look to the recipes cooked by master chefs of the kitchen. These striking photos may bring many customers to the tables with a desire of tasting something they have seen as a visual. It can give a strong impression by keeping the page out of the crowd.

Experience that helps changing phase of the business –

E-menu is the new method in the food and beverage industry. So, take a lean back and stay calm. It is obvious to fail many times and learn from it. In the industries that depends more on customer it is challenging to gain experience at a snap and every small detail needs to be observed properly just in case of future use. Everyday become a new lesson to remember and every customer is a context to understand and every serving is an experience to cherish be it good, bad or ugly and yes, no or may be! All these help the staff themselves to blend for a new challenge.

A prominent change is made on the food that is supplied in an order. Starters should start with lovely pictures, and then design the cuisine with all the suggesting recipes in a various variety of wine, desserts and beverage. It is difficult to go blindly for someone’s menu order, which is why experts arranged a suggesting combination that helps to get a food and beverage which is irresistibly tasty. Even the chefs in kitchen will have a peace of mind by satisfying the customer.

Lastly –

Also, as the experts already set the software to match the needs of the customer, they just feel the magic like their mind is being read! Yes, it is simply magic to stop the taste buds from going over energetic!

ERP and process accuracy

Internal Processes

There are two sides to an organization-the external side and the internal side. The external side deals with the clients. Getting to know the requirement of the client, preparing a project plan for the client, negotiating with the client getting it approved by the latter, forming a team skilled to handle the project and last but not the least, ensuring timely delivery of the project deliverables. This will ensure that the client is satisfied and happy. If the client is happy then the client will give more work to the company. This will ensure a steady flow of revenue and in turn make the business grow.

However, for these external processes to run successfully, the internal side of the company must function properly. Imagine a situation where an employee has worked very hard and even clocked extra hours to ensure timely delivery of a project. At the end of the month, if this employee does not receive the salary on time because the payroll department had forgotten to prepare his/her pay slip, then this would lead to severe grievance and demotivation in that employee. This in turn would adversely affect his/her work quality. Thus the internal departments that look after the internal affairs of a company are as important as the external departments.

Internal processes include supply chain, finance, operation human resource management and admin. These processes are divided into various departments. These departments have a huge amount of important that they keep stored for further use in future. Often the information stored by one department is used by another department. For example the packaging department needs the information of the manufacturing department in order to plan their work.

ERP management

To collate all these information in one platform, there has to be a system in every organization-this platform is ERP management. In Singapore, where there are so many companies functioning together, there are many vendors providing ERP services. ERP software in Singapore is available with many vendors who provide different types of ERP software. These ERP software in Singapore help to collate the information that is crucial for the company to function as one unit successfully and smoothly.

Planning and collaborating with the help of enterprise resource planning makes the planning and execution of various functions easy and saves a lot of time and energy which can be used for other more demanding tasks. Thus ERP management for business in Singapore and world is indispensable for success and progress.

BI tools suitable to your business

Business intelligence, today is becoming more and more an integral, integrated and essential part of all businesses, be it small or big. The gap between hardware, software and data analytics is blurring as both need to work seamlessly to ensure businesses are intelligent enough to serve the purpose they are expected to.

There are many vendors who specialise separately in hardware, software and analytics but today more and more vendors are realizing that all three need to work in tandem and its easier for businesses also to make a decision on purchase of product and using the required services for all 3 are provided by one vendor under the same umbrella.

Few key benefits of integrated BI Tools:

  • They provide real time data / information about customers, products, competition etc.
  • They are user friendly and come with 24 X 7 service support which is extremely valuable in retail POS environment.
  • They help to streamline business operations and optimize processes to build efficiencies.
  • They help improve response time and add to bottomlines by cutting on undue expenses.

Types of BI and related areas:

  • BI Hardwares: These constitute the necessary data warehouses, servers etc to support both the Softwares and Tools mentioned below.
  • BI Softwares: These range across business functions like HR, Finance, Operations, Marketing, Sales etc and are present at each stage of Product life cycle starting from raw material purchase to factory to consumer purchase and re-purchase etc.
  • BI Tools: Some popular examples are Domo, Tableau, Micro Strategy, Qlik etc which help in visualizing and analysing the generated data in an easy and intuitive manner so businesses can make quick decisions in cases of identified opportunities or threats.

 

SAP, IBM, Microsoft and Oracle have already started providing all the above services under one roof to make it easier for businesses to decide on their purchases and also ensure seamless working of necessary products and services.

Before implementing any solutions, to ensure they understand the requirements and issues in advance as much as possible, vendors generally go through the entire business process in detail across steps like: Requirement gathering from key personnel across functions using interviews or process questionnaires etc, they further move on to process mapping, proposition of the appropriate solution for the business along with timelines, project plan and finally the implementation.

Areas that need BI support and hence the associated popular solutions are: Warehouse Management Services (WMS), Inventory Management (IM), retail POS, Customer Relation Management (CRM), Mobile orders, Payment kiosks, Vehicle tracking, Vending machines etc. These are used across businesses from FMCG, IT, Retail, Automobiles, Pharmaceuticals etc and the scale of solutions are also dependent on the industry or stage of business maturity.

 

This entry was posted in IT, Main.