Out of the best 10 encounters where individuals have to queue, the retail checkout lines were the second most frustrating just behind waiting at the Hospital, as indicated by NCR Corp. Retail organizations regularly have an incredible customer activity, however, don’t know how to exploit it. The absence of a line administration framework prompts a terrible client encounter. Without a line administration framework, retail organizations neglect to transform guests into clients.It’s not simply the waiting time that is so disappointing. It’s the experience of remaining in line. In an efficient line administration system, your emphasis is not on decreasing the holdup time as much as it’s on enhancing your client’s understanding while at the same time remaining in a line. By disregarding the client’s involvement, you’re taking a bet.
Do you have a Queue administration system ? iF not, it could be a bigger problem than you think.
Decreased Staff Satisfaction
61% of clients said that they felt the staff in retail locations concentrated more on checking things than they did on their satisfaction, as per an examination by Harris Poll for Digimarc. Your staff is feeling surged. They’re focused on attempting to bring down the length of the line. Rather than concentrating on the client looking at, they’re centered around acting as fast as could be expected under the circumstances.
As your representatives get more worried, there are two things that can happen:
They’ll stop, compelling you to locate a reasonable substitution;
They’ll take their disappointment out on the client, pulverizing your store’s notoriety.
Preparing deals groups, offering consistent breaks, and concentrating more on the client’s understanding while at the same time holding up in line will take a gigantic weight off your representative’s shoulders.
Also Control systems like lift access control systems are trending in Banking and retail sectors.
Loss In Actual Sales
Do your lines scare your clients when they stroll in your store? You’re presumably losing a larger number of offers than you understand.
Clients rush to make a snap judgment about the amount they’ll be burdened by shopping in your store. On the off chance that all they see is a long line, they’re presumably going to abstain from holding up by maintaining a strategic distance from your store by and large.
Shortening your lines, effective line control systems (or possibly influencing your lines to look shorter) is a simple fix to this issue.
Change the way individuals line up
Move your cash wrap stations around the store
Offer versatile checkout choices so your client never observes a line
Content your clients when it’s their swing to go into the fitting room.
These are altogether simple approaches to diminish the presence of lines and lift your deals.
Restricting Impulse Buys
When you don’t have an appropriate arrangement to engage your client while she’s holding up in line, you’ll lose something other than great representatives and deals you’ll lose an open door.
Clients love to have a comment while holding up in a line. That is the place hasty purchases happen. A client is exhausted while holding up, so she occupies herself with another potential thing she can add to her shopping basket. Upgrading your store for hasty purchases will enable you to enhance fulfillment and lift your deals.
Failure Of Turning Guests Into Clients
It will cost your business five times more to pull in another client than it does to keep your current clients upbeat, Gartner found in an investigation. An absence of rehash business is more than a mistake it’s costing you cash.
At the point when your clients are disappointed by at least one poor encounters standing and waiting in lines, they’re less inclined to come back to your store. At the point when your purchaser is out with a gathering of companions, she will probably express her awful experience, costing you considerably more business. It’s a noteworthy hazard consuming your primary concern.
The great thing about kiosks is that not only does it enhance your customer’s experience; it also helps to build your brand too. The more personalised it is, the easier it is for your customer to relate to your company and brand.
Personalisation completely depends on how good the kiosk operation solutions provider is; since they are goinging to create it. If you are in need of a good service provider, visit http://www.attsystemsgroup.com/kiosk-operation-solutions-kos OR Apply now.
4 ways of personalising the kiosk:
1.Customising the interface
This is perhaps the most important one, since this is what the customer will remember the most. You need to know what your customer wants from the kiosk. Get surveys done, take feedback on features they would like to see in the kiosk and ensure they are there. It makes the customers feel that you’ve heard them and helps you to eliminate any unnecessary information/service.
2.Usage of logo and brand colour
If the interface has the logo on all the segments and the background uses the colours of your brand, it is going to create a long lasting effect in the minds of both existing and prospective customers. It helps the customers to associate that colour or colours with your brand.
You could also personalise the colour of your self-service kiosk instead of going ahead with the standard black or white. This will immediately make people notice your kiosk.
3.Building your marketing database
By putting in some additional features, you could ask the person using the kiosk to share email ids or phone numbers. A person who is satisfied using your kiosk will most likely agree to get marketing offers from you.
4.Highlight your latest products or offers
You could have a feature like a splash screen highlighting your newest products and the latest offers when it isn’t in use or have a feature while in use which blinks and asks customers to click to know about products and offers. This can be a great and effective way of advertising and promoting your products.
These features require you to have a great kiosk operation solutions provider who can completely customise the kiosk to improve customer service and highlight your brand at the same time. This requires regular updates and a great system for data collection and an effective method of sending that data to you. Most people don’t realise what an effective marketing tool a kiosk is. Take advantage of it and choose your provider carefully.
Overall, a automated collection system is important to ensure data is collect and action steps is taken to improve services based on the analysis.
Owning a successful retail business today means you need to have a POS system to be a success. The main reason you should invest in a POS system is that your competitors have already installed or are going to install one soon. So, holding out is not a good idea.
There are many types of systems that you can pick from. Even a basic POS system is very important because it can help boost your sales. If you are still not sure that investing in a POS system is a good business investment, here are four important ways that a POS system can help boost your bottom line.
1. Inventory Control
A POS can instantly record each sale at your business. It can provide you with a figure of what items have sold and how much inventory that you have left. This means that you can that you can track what items are selling more and which ones are not. This can help you avoid spending money on inventory that is not going to sell, and this information can also be used to see if you should increase your prices.
2. Allows You to Accept Credit Cards
Even though most POS for retail feature at least one cash register, a cash drawer, barcode scanner, and receipt printer, there is increasing numbers of systems that include a debit and credit card reader. This allows your business to accept these popular forms of payment, which can easily boost your profits, especially if your business only accepted cash or check in the past.
With the advent of chip technology cards, having a card reader is more important than ever. There are millions of customers that now have these cards. So, if you do not accept these cards, it is highly likely that you are going to lose business.
3. Increase Your Marketing
One of the lesser known benefits of a POS system is that you can advertise deals, discounts, and upcoming events on your cash register displays and screens. Studies have shown this type of marketing is effective because it boosts the amount of impulse decisions that customers make. This can easily boost your sales, without having to spend a lot of money on marketing campaigns.
You can show this promotions on your self service kiosk where customers use to order and pay for their food.
4. Payroll Management
No matter if you are using time cards or electronic systems for payroll management, a POS system can help improve your organized payroll. This makes it easy to review your employees hours quickly. Most POS systems will have your employee log in before they can use the system. This makes it easy to track what your employees are doing and how many sales that they make. A POS system can help reduce the amount of money and time that is spent doing payroll, which can save your business money and improve your bottom line.
Investing in a POS system may be a boost for your businesss bottom line. There are many POS systems for retail available to pick from and for many types of businesses having a POS system is almost a requirement.
The objective of infrastructure solution is to combine various facets of information and technology to cater to specific customer needs. It plays a pivotal role in implementing end-to-end business functions with key focus on process improvement. It addresses the challenges a company usually faces during its operation, and provides a cost-effective method to deliver more efficiently. Its functions include system integration, testing, remote assistance, design and implementation, and post-implementation service. Following are some of the key components of infrastructure solution:
Remote infrastructure management: Remote infrastructure management, as the name suggests, is a process of managing servers, networking, and security devices from a remote location. The service can be provided from a different geographical location than the physical infrastructure of the company, which helps the department focus on fulfilling its responsibilities more efficiently and coordinate with other departments.
Network monitoring: In network monitoring, a set of systems are used to monitor the performance of the network from a centralized location and notify the system administrator in the event of a technical glitch. A few matrices are used to assess the performance of the network against the load, and the information can be used to improve its performance if required.
Data backup and recovery: Data backup and recovery is a crucial feature of infrastructure solution. Data loss can jeopardize the business if it’s not retrieved and made available on time. Data recovery system ensures that the data is restored quickly and efficiently if such scenarios are encountered.
Cloud service: Cloud service is a powerful method to improve productivity and efficiency of an organization. It also reduces cost of operation significantly, making it possible for an organization to achieve more with available resources. Vendor and resource management can be done on the cloud via centralized administration, which makes the process far more efficient and gives the operation a lot of flexibility. Cloud service is also very reliable as the whole process can be shifted to a different server if needed.
Access control solution: Data security is of paramount importance to any organization, and that’s something access control solution takes care of. Being a sap partner, it integrates ERP and SAP with security database to provide comprehensive network security, access management, and end point security, and gives an organization more control over its security management.
With a combination of all the functions that infrastructure solution provides, an organization can achieve exceptional results and redefine its presence in the market.
To know more about infrastructure solutions visit http://www.hitachi.com.sg/ict-solutions/solutions/sap/erp.html OR RSVP now.
Technology is revolutionizing businesses operations. If you are a business person and still havent gotten a reason to upgrade your point of sale systems, you might end up being left behind by your competitors. Throw away the calculators and receipt printing methodology as well as the late night inventory checkups. Point of sale systems can help you run your business smoothly and comfortably while relaxing at the comfort of your own home. It collects all data for you, analyzes it and brings to you the real time statistics. Besides being real, it is very precise and never omits any information.
Facilitates Excellent Inventory Management Principles
Inventory management is good because it is the one that determines your pricing, profits, and capital size. There are three aspects that determine inventory decision making and these include how much you have, how much you have sold and how much you need. POS can provide all these three features when well installed thereby making you to simply decide what to do depending on the statistics given. It tracks the best-selling products that clients buy in large numbers thereby making you to know what you should majorly focus on.
Planning Customer Rewards
In the current business world, pleasing customers is one of the ways of beating competition. But how will you reward customers if you dont have the data to make you decide who deserves a reward? Point of sale software records customers information and shows you the heavy buyers. Such information will make you offer incentives to perfect clients so that you retain them and build trust with them. Throw away your stamp cards and focus on bettering you operations by using the point of sales.
Sometimes we have goods that are expected to win market attention before they are even released. POS can enable you to allow your clients order for such products before they are available in the stores. It is like paying for site prior to a football match. The point of sale allows you to serve your clients well, therefore, there will be no mishaps or data mixing.
24 Hour Business Surveillance
As a business person, knowing the progress and operations of your business is very important. POS comes with cloud computing feature that allows you to connect to your businesses using devices like phones and other internet enabled devices. You will be able to monitor the volume of sales, what is remaining in store, the fast and slow moving goods, inventories and other business features. Through this, it will be possible for you to take the appropriate measures so as to enhance business operations.
The bottom line is that POS serves as the analyzer of your business operations thereby making you to take the appropriate actions. Dont remain analog, install Singapore POS system and you will enjoy maximum transparency of your business operations. Make sure that you buy a point of sale that is compatible to your business so that it serves you well and better.
A great POS system can be of immense help to a business, especially once your employees know how to use the software correctly. However, even the best POS systems can have issues with them at times. Some possible issues are that it takes too long to log into the system or those items are not ringing in correctly. Even if a system is brand new, you may be running into these problems. Here are five simple tips to avoid your new POS system slowing down.
1. Switch to an Easy to Load Printer
There are many difficult to fix hardware problems. The main one is a seizing printer, which can make a customer wait for their bill. Everyone is always in a hurry, and if a cashier is struggling with the receipt printer, people will get annoyed. This will cause customers to leave the store without buying anything.
To prevent this before it happens, you should be checking your POS system before you open daily. The printer should be printing correctly, and the paper rolls should be full. There should also be new paper rolls nearby to make sure that if cash runs out of paper, it can be filled quickly.
2. Isolate the Point of Sale System
You should not be hosting your POS system on an open network. It is more vulnerable to attack than other hardware, and they store a huge amount of information about your customers. The system should be on its own private network, to limit the amount of access a hacker or malicious program has to the information. The more isolated that the system is, the better.
3. Update Your POS Software Regularly
Even if you are using point of sale software that is less than six months old, you should make sure that the software is up-to-date. These updates are necessary to protect the POS system and help make the system run more efficiently. You should also make sure that you have an anti-virus system, malware, and adware programs installed and up-to-date at all times.
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4. Improve Your Wi-Fi to Speed up Your Software
Your internet speeds could be affecting your POS softwares speed. So, improving your Wi-Fi speed can help you sell items and print receipts faster.
Another way that you can speed up your connection is to integrate your credit card and printing systems with the POS system. Most companies who make POS systems offer this feature, which can cut down the processing time on payments to be lowered to around two seconds.
5. Pick a Good Barcode Scanner
Barcode scanners are not always necessary, but they can speed things up. They can help speed up billing, inventory errors, and pricing mistakes.
A good POS system will work from day one until you want to switch to a new system. However, a POS system is not going to run quickly or smoothly all the time.
Whether you are a retailer who needs to stay up to date with customer information, inventory details or purchase history, you can never go wrong with Konverge POS for retail. One advantage of this system is that it works for the best of the retailer and the customer. Customers’ transactions are processed fast which saves both parties time and the hassle. This system guarantees a business owner visibility in all the outlets.
Alleviates Human Errors in Stock Management
When making an order manually where different kind of items in different numbers are involved, there is a big room for errors or even missed orders. This has been seen often in orders made via email, phone calls or fax. These traditional stock requisition methods do not guarantee efficiency unlike what you get with konverge pos.such inefficiency instead guarantees errors that could cost the business.
Quick Links between Outlets and the Back Office
In most cases, when a staff has to make an order from the head office, they either have to make a call, write an email or go there physically. This is not the case with the POS system as it comes with an item requisition module. This module comes with an end to end system that is automated connecting individual store outlets direct to the head offices back-office. This makes everything easy when it comes to order requisition.
Mistakes that are made in stock management have a negative impact in profitability and revenue in general. This system does not allow an outlet to go low on stock or be overstocked. This is what alleviates stock management mistakes and in turn boosts the profitability. Stock management transparency is guaranteed.
Saves a Lot of Time
When orders are not done manually, this does not only alleviate possible mistakes, but it also saves time. Fuel that could be spent moving from an outlet to the head office to make an order is saved. A staff at an individual outlet makes an order which is transmitted to the back office at the head office electronically. This allows a fast processing of the order and delivery which saves a lot of time. With the POS for retail, the responsible staffs are able to tell which item needs to be restocked as stock replenishment is based on PAR level or on weekly sales.
Enhances Staff Capacity
Staff capacity is important to every business. Konverge POS systems ensure that staffs are not held by human errors or some administrative processes, but they instead focus on the growth of the business. This is actually a great way to increase staff capacity in any business. When staff and the management no longer have to worry about administrative procedures, they will have enough time to focus on what brings more revenue.
If you are a retailer who is looking for ways to improve efficiency, save time and increase staff capacity, you can never go wrong with Konverges POS.
Enhancing a world-class level of customer satisfaction is very vital in a world where competition has become the order for the day. The most successful businesses can attest that technology plays a big role in excellent customer service. To enhance customer loyalty and boost your profits, ensure that you get a POS system. It does not matter which industry or business you are in as this works for all businesses.
Enhance Customers Shopping Experience
Running out of stock due to human error is one of the mistakes that retailers are making today. When a customer walks in to a retail shop for something they buy regularly, and they find it is out of stock, they get frustrated. If it happens several times, the retailer will surely lose the customer. With a Singapore POS system , this cannot happen. The reason is it is easier to know the stock levels with real-time data. This will help in retaining a customer.
It Helps a Retailer in Retaining the Clients
Since this system gives a retailer real-time data on the stock and helps in storing of customers transaction history, he or she is able to know what should not miss in the shop. With the history of the purchase, it becomes easier to retain a customer who knows they will never lack what they need from a specific shop.
Helps you in Understanding your Customers More
Every business needs to understand their customers more. This POS software comes with a customer relations management system that has various benefits. A retailer gets to understand his customers better, they know them well, they are aware of their preferences and with this; they know how to retain them. This system helps in marketing activities that are effective which translates to more revenue and wooing of potential customers.
Customers can Shop While on the Go
Today, people have become too busy that some are not finding time to shop physically. This can explain the reason internet savvy shoppers are on the rise. They want to shop while on the go and needs their orders to be filled as soon as they request. This POS system supports a mobile application that allows customers to shop from wherever they are.
A Retailer has Better Control of their Business
Greater control of a business makes you comfortable. Great control means you will not be caught unaware in the operations of your business. You maintain the required customer service and shelves that are well stocked which guarantees seamless operation.
If you are a retailer who is looking forward to making more out of their retail business, the Konverge point of sale software comes in handy. The system triggers stock replenishment when the stock levels goes down which means you will not run out of stock which customers could see as mismanagement and a poor service. It is this integrated system that has helped many businesses stay afloat, retain customers and enhance profitability.
There is a host of merits available to a business for having an integrated system like sap implementation in place. As far as the commercial merits are concerned, it ensures providing only one source for all your financial information. SAP implementation enables an organization to capture all its financial transactions in a single location so that the end users and management can review the various vendor, customer and inventory activities in one location. There are technical benefits too. When a single platform provides all the solutions, it means to support and maintenance become easier leading to reduced costs. When there is a consolidated system in place, IT department in your organization needs to support fewer interfaces.
When there is only one system of record source, the human resources in your company gets easily accustomed to the various terminologies associated with the system and the business processes become standard ones. As a result, there is an improvement in communication and the workforce that gets created is simpler to migrate from one role to another. Even if limitations to such a system do pop up, it will be directly proportional to the restrictions you impose in your environment. There may be a requirement of fitting new and improved business solutions within your current system, compatibility of the technology and the willingness of the human resources for data handling in specific stand pared processes.
Check out the following top merits of SAP implementation which organizations have reported time and again.
It eliminates processes that are repetitive in nature and also leads to a drastic reduction in the requirement of manually entering the information.
Integrated and centralized information
Having SAP implemented within your organization ensures that there is no need for data distribution in various databases. Instead, all information can now be stored in only one centralized location. As a result, maintenance of data becomes easier. Data can be always up-to-date and consistent.
Easy and customized reporting
SAP implementation also helps in generating customized reports. Moreover, reporting becomes much easier. The reporting capabilities get improved and your organization can easily respond to complicated data requests. Users also benefit since they do not need to take help from the IT and generate their own, customized reports.
Improved customer service
Successful SAP implementation also makes it simpler to offer superior customer service, For instance, employees in the customer service and sales departments can interact with their customers in an improved manner so that better customer relationships can be accomplished. This is possible due to more accurate and faster access to the information and history of the customers.
A new SAP system will enhance the security, consistency, and accuracy of business data. You can also increase restrictions on business data to make it more secure.
Small and medium sized businesses are often referred by the acronym SMB. Another acronym used to refer to the small and medium sized businesses is SME, used for small and medium sized enterprises. If one has to define a small or medium sized business, one has to take into account the number of employees in the organization. If the number of employees in an organization is below a certain number, then that organization would be considered a small or medium sized business. If seen globally, the number of small and medium sized businesses is far more than the number of large organizations. These small and medium sized companies are a breeding ground for new and innovative ideas. As they are present in larger numbers, the spirit of competition among them is far more than among large enterprises.
Apart from the headcount of the workforce in these enterprises, other defining factors would be the revenue generated by them and the asset owned by them. The factors or parameters defining a small and medium sized company is different in different countries.
SMBs are crucial for those countries whose economies are still emerging and developing. They form the base of employment in these countries, however, their major drawback is that they often lack the capital that is needed to sustain them during a lean period. They primarily depend on personal funds and loans from family and friends.
SMEs cannot afford to keep many employees. They need software and applications that can help them automate certain processes. This is when the heads of the business sit together to discuss which software they should buy to decrease their expenses. This is when they opt for enterprise resource planning (ERP) software. SAP has been well known for making ERP software. The SMEs often opt for SAP accounting software to better their accounting process.
SAP accounting software manages every aspect of the accounting department:
* Data regarding all the transactions are recorded on a real time basis.
* This data is then segregated in useful categories that can be analyzed.
* Proper analysis of the data is done to draw pertinent conclusions.
These are the basic functionalities of the accounting software that they perform in a real time basis and usually in a single platform. These accounting software is very helpful for small and medium sized enterprises.
The New Year brings in various new, industry-wide changes. ERP solutions are no exception. 2017 will see many changes in erp software and their implementation. Here are a few of them:
ERP joins cloud
ERP solutions have seen changes since the time they were first introduced in the year 1990. In the mid-90s, ERP solutions started becoming more comprehensive than before. The changes seen thereafter were minimalistic. However, with the current trend of cloud computing, the ERP requirements and dynamics are changing again. For every additional requirement, companies are opting for point solutions which are cloud-based instead of making changes in their core ERP systems. In order to serve these changing dynamic, ERP vendors are offering specialized cloud products which can be integrated with their already installed ERP software. Some vendors are even building cloud-based ERP solutions.
Cloud trend might face problems
When new trends emerge, there are repercussions. The inclusion of cloud in ERP solutions can throw in challenges such as version control issues and problems of inconsistent data. Companies should take into consideration such problems that might lead to enterprise-wide confusion in case the problem blows out of proportion.
ERP should be intelligent
ERP solutions are no longer just considered software to handle information. Users are now looking at solutions that offer more guidance that the systems in the past. Newer ERP solutions are aimed to be made more efficient to manage data using machine learning and predictive analytics. Digital transformation is playing a major role in reshaping software applications.
Given all these new ERP trends, customers can expect ERP solutions to be more competitively priced as vendors are on the defensive. They are trying to protect their core product, which is causing this downward shift in prices.
Increased ERP security
Given the increased number of threats in the cyber world and evolving technologies, the need for better ERP security is higher than ever. The connected ERP platforms make them more vulnerable to breaches and attacks. Not only ERP solution security has become more critical but complex as well, to manage.
ERP with a competitive edge
The trend of cloud-based ERP solutions brings to the smaller ERP customers the benefit of bigger information resources. It will also help customers make use of the data that is at their disposal. Sophisticated analytics was originally an asset of the bigger corporations. But in 2017, cloud-based analytic capabilities will help small and medium enterprises do the same and reap benefits of the huge data pool available.
If your business is not using ERP accounting software or an ERP solution, it is high time to start thinking of the feasibility of deploying it in your organization. However, do you actually require one? What types of businesses can get the maximum benefits from an ERP solution and why?
Businesses in all kinds of sectors ranging from catering to manufacturing are using ERP software for their benefit. The bottom line is any business can get its Return on Investment or ROI by deploying an ERP system. The software is capable of streamlining the various administrative functions and business processes, leading to higher productivity and efficiency with fewer incidents of error.
The truth is that an ERP system enables businesses to view real-time data so that they can use it while making their decisions.
A struggling business can also benefit from an ERP solution
When a business is struggling, there can be areas where opportunities are being lost, savings are not being realized and where the operations could have been streamlined for greater efficiency. All these functionalities can be easily taken care by using an ERP solution.
ERP software is a must for a complex and large business
When it is a big organization, it needs to keep track of the huge volume of data that is distributed across various areas like CRM, inventory, and accounting. When a business maintains multiple systems, data sharing across departments becomes a big challenge. Moreover, executives are unable to view everything as per their wish. Such systems also cost much more with respect to the systems and due to the loss in productivity. ERP software is the best solution for catering to the needs of a large organization.
An ERP solution can benefit a small business
When a company is small, every employee needs to do multiple tasks at the same time. Hence, there is hardly anyone who has the time to manage silos of information or multiple excel sheets. When such a business has an ERP solution in place, owners can focus more time on their business and need not worry about the mundane administrative issues.
ERP solution enables medium-sized companies to leverage on vast opportunities
If medium-sized organizations are looking for increased efficiency and increased productivity as well as enhanced insight into the workings of their business, an ERP solution is highly beneficial. ERP software is crucial for all these businesses that want to make it big and need to handle their business processes in a better manner.
A major hindrance to the productivity of any organisation is the inefficient delivery of services due to a lack of proper queue management. It may not seem like much of a problem, but the confusion and waste of time caused by improper queueing really has an impact on productivity and profits. Without a proper system of management, a crowded service area leads to chaos and disorder. This is frustrating for both the organisation as well as the people who are using the services. Mismanaged queues lead to time-consuming waits which are frustrating and costly for all parties involved.
However, over the years, intelligent solutions for queue management have been developed which can be applied to any kind of organisation. One of which is a Queue Management System, which streamlines queueing procedures by using an electronic tracker on a mobile app. With this mobile app, one just simply registers and can attend to other matters while the queue system runs down the queue for those ahead of him. And when it is about time for his turn, a reminder can be set to notify the user.
One company that is at the forefront of this technology is ATT Systems, and they are renowned in the industry for their Queue Management Software used in waiting rooms of many institutions. Their software is also compatible with third-party software, and this flexibility allows for a wide range of integration.
Queue management software
So, what is a queue management software?
Intelligent queue management solutions involve a well-designed application of IT to help organisations deliver smooth service and to ensure that customers are satisfied and their needs dealt with in a timely fashion. Be it in hospitals, banks, government offices or private organisations, technology can be tailored and applied in such a way that customer service is managed efficiently. A successful blend of software, hardware and the internet is created to provide solutions such as:
– Scheduling of appointments through the internet by customers at a time convenient for them.
– Customer request terminals (web-based) that let customers do their registration and issue/re-issue queue tickets for appointments.
– Buzzer devices that can send alerts to customers wirelessly.
– Kiosks that hold customer information, easily accessible by both the organisation as well as the customers themselves. Customers can operate the kiosks themselves to get information and direction easily and it also saves time during transactions.
– Room displays showing real-time queue numbers.
– Media display along with queue numbers so as to maximise its use.
– LED/LCD display and interface for clear communication and ease of use. These are customisable according to the requirements of the organisation or company at both ends, i.e., for the service staff as well as for customers.
And as Kirill Tšernov puts it,
“Queue management is a modern, digital-based queuing solution that operates on a different level than simple crowd management tools.
They provide customers with a sense of agency, as they sign themselves up for services using self-service kiosks — interactive terminals placed at points of high foot traffic.
After signing up, a customer needs to look at the screen which provides relevant stats: your place in a queue, the number of people before you, the service point you need to go to, etc.
With clear instructions and text message notifications, the queuing process is faster than ever. The checkouts are efficient, waiting time is reduced, and shopping experience is greatly improved.”
Read more here.
When deciding to switch to new technologies, there are bound to be cons incurred. Some include, inconvenience to staff in having to familiarise with new systems, manpower to maintain and troubleshoot the system, and also people to guide customers on how to use the system. Despite these cons, it is highly recommended to switch to high-tech systems as development is an inevitable phenomenon, and sooner or later other institutions or competitors will be using it as well. So why not make the switch up and gain the benefits first?
Next, Global Access will mention the pros of having such a system.
• Helps regulate end of queue
• Directional signage that can be updated at any time
• Customer engagement through video based messages
• Display of marketing or security messages
• Integrated multi-queuing systems
• Monitoring of staff productivity
• Improve queue efficiency
• Built in supervisory call function
• Built in panic alerts
• Supervisor SMS escalation alert
• Queue Layouts can be dynamically updated through the management console
Read more here.
Queue management is definitely a system that you should look into if you are looking to develop a better crowd-control system than using barricades and employing crowd marshalls. Both of which incur short term costs, whereas a Queue management system only requires a one off cost and can be used for the long run. You should definitely consider one for your business if you are serious about streamlining large visitor volumes.
It is all trending on social media, very minute detail that is most talked about, every new thing that is most searched and every interesting fact being liked and shared. So it is obvious to follow trend to be in trending. People are easily expressing their likes and dislikes about anything and it is easy to know the pulse to make the necessary tweaks that can match to the market demand.
Promotion that helps get noticed –
Here come into action all those marketing skills of a business person to get the product and the service into the public to help serve the customer better. Take the platforms like Twitter, Facebook and other social networking sites to market the e-menu. It has nothing to lose but helps gaining a valuable suggestion added through feedbacks and improves the areas of development.
In social media one can directly upload the menu with pictures that easily grabs an eye over it. Take the help of a professional photographer team that can give the excellent look to the recipes cooked by master chefs of the kitchen. These striking photos may bring many customers to the tables with a desire of tasting something they have seen as a visual. It can give a strong impression by keeping the page out of the crowd.
Experience that helps changing phase of the business –
E-menu is the new method in the food and beverage industry. So, take a lean back and stay calm. It is obvious to fail many times and learn from it. In the industries that depends more on customer it is challenging to gain experience at a snap and every small detail needs to be observed properly just in case of future use. Everyday become a new lesson to remember and every customer is a context to understand and every serving is an experience to cherish be it good, bad or ugly and yes, no or may be! All these help the staff themselves to blend for a new challenge.
A prominent change is made on the food that is supplied in an order. Starters should start with lovely pictures, and then design the cuisine with all the suggesting recipes in a various variety of wine, desserts and beverage. It is difficult to go blindly for someone’s menu order, which is why experts arranged a suggesting combination that helps to get a food and beverage which is irresistibly tasty. Even the chefs in kitchen will have a peace of mind by satisfying the customer.
Also, as the experts already set the software to match the needs of the customer, they just feel the magic like their mind is being read! Yes, it is simply magic to stop the taste buds from going over energetic!
There are two sides to an organization-the external side and the internal side. The external side deals with the clients. Getting to know the requirement of the client, preparing a project plan for the client, negotiating with the client getting it approved by the latter, forming a team skilled to handle the project and last but not the least, ensuring timely delivery of the project deliverables. This will ensure that the client is satisfied and happy. If the client is happy then the client will give more work to the company. This will ensure a steady flow of revenue and in turn make the business grow.
However, for these external processes to run successfully, the internal side of the company must function properly. Imagine a situation where an employee has worked very hard and even clocked extra hours to ensure timely delivery of a project. At the end of the month, if this employee does not receive the salary on time because the payroll department had forgotten to prepare his/her pay slip, then this would lead to severe grievance and demotivation in that employee. This in turn would adversely affect his/her work quality. Thus the internal departments that look after the internal affairs of a company are as important as the external departments.
Internal processes include supply chain, finance, operation human resource management and admin. These processes are divided into various departments. These departments have a huge amount of important that they keep stored for further use in future. Often the information stored by one department is used by another department. For example the packaging department needs the information of the manufacturing department in order to plan their work.
To collate all these information in one platform, there has to be a system in every organization-this platform is ERP management. In Singapore, where there are so many companies functioning together, there are many vendors providing ERP services. ERP software in Singapore is available with many vendors who provide different types of ERP software. These ERP software in Singapore help to collate the information that is crucial for the company to function as one unit successfully and smoothly.
Planning and collaborating with the help of enterprise resource planning makes the planning and execution of various functions easy and saves a lot of time and energy which can be used for other more demanding tasks. Thus ERP management for business in Singapore and world is indispensable for success and progress.
Business intelligence, today is becoming more and more an integral, integrated and essential part of all businesses, be it small or big. The gap between hardware, software and data analytics is blurring as both need to work seamlessly to ensure businesses are intelligent enough to serve the purpose they are expected to.
There are many vendors who specialise separately in hardware, software and analytics but today more and more vendors are realizing that all three need to work in tandem and its easier for businesses also to make a decision on purchase of product and using the required services for all 3 are provided by one vendor under the same umbrella.
Few key benefits of integrated BI Tools:
- They provide real time data / information about customers, products, competition etc.
- They are user friendly and come with 24 X 7 service support which is extremely valuable in retail POS environment.
- They help to streamline business operations and optimize processes to build efficiencies.
- They help improve response time and add to bottomlines by cutting on undue expenses.
Types of BI and related areas:
- BI Hardwares: These constitute the necessary data warehouses, servers etc to support both the Softwares and Tools mentioned below.
- BI Softwares: These range across business functions like HR, Finance, Operations, Marketing, Sales etc and are present at each stage of Product life cycle starting from raw material purchase to factory to consumer purchase and re-purchase etc.
- BI Tools: Some popular examples are Domo, Tableau, Micro Strategy, Qlik etc which help in visualizing and analysing the generated data in an easy and intuitive manner so businesses can make quick decisions in cases of identified opportunities or threats.
SAP, IBM, Microsoft and Oracle have already started providing all the above services under one roof to make it easier for businesses to decide on their purchases and also ensure seamless working of necessary products and services.
Before implementing any solutions, to ensure they understand the requirements and issues in advance as much as possible, vendors generally go through the entire business process in detail across steps like: Requirement gathering from key personnel across functions using interviews or process questionnaires etc, they further move on to process mapping, proposition of the appropriate solution for the business along with timelines, project plan and finally the implementation.
Areas that need BI support and hence the associated popular solutions are: Warehouse Management Services (WMS), Inventory Management (IM), retail POS, Customer Relation Management (CRM), Mobile orders, Payment kiosks, Vehicle tracking, Vending machines etc. These are used across businesses from FMCG, IT, Retail, Automobiles, Pharmaceuticals etc and the scale of solutions are also dependent on the industry or stage of business maturity.