Ways In Which Faulty Queue Management Hurts Retail

Out of the best 10 encounters where individuals have to queue, the retail checkout lines were the second most frustrating just behind waiting at the Hospital, as indicated by NCR Corp. Retail organizations regularly have an incredible customer activity, however, don’t know how to exploit it. The absence of a line administration framework prompts a terrible client encounter. Without a line administration framework, retail organizations neglect to transform guests into clients.It’s not simply the waiting time that is so disappointing. It’s the experience of remaining in line. In an efficient line administration system, your emphasis is not on decreasing the holdup time as much as it’s on enhancing your client’s understanding while at the same time remaining in a line. By disregarding the client’s involvement, you’re taking a bet.

Do you have a Queue administration system ? iF not, it could be a bigger problem than you think.

Decreased Staff Satisfaction

61% of clients said that they felt the staff in retail locations concentrated more on checking things than they did on their satisfaction, as per an examination by Harris Poll for Digimarc. Your staff is feeling surged. They’re focused on attempting to bring down the length of the line. Rather than concentrating on the client looking at, they’re centered around acting as fast as could be expected under the circumstances.

As your representatives get more worried, there are two things that can happen:

They’ll stop, compelling you to locate a reasonable substitution;

They’ll take their disappointment out on the client, pulverizing your store’s notoriety.

Preparing deals groups, offering consistent breaks, and concentrating more on the client’s understanding while at the same time holding up in line will take a gigantic weight off your representative’s shoulders.

Also Control systems like lift access control systems are trending in Banking and retail sectors.

Loss In Actual Sales

Do your lines scare your clients when they stroll in your store? You’re presumably losing a larger number of offers than you understand.

Clients rush to make a snap judgment about the amount they’ll be burdened by shopping in your store. On the off chance that all they see is a long line, they’re presumably going to abstain from holding up by maintaining a strategic distance from your store by and large.

Shortening your lines, effective line control systems (or possibly influencing your lines to look shorter) is a simple fix to this issue.

Change the way individuals line up

Move your cash wrap stations around the store

Offer versatile checkout choices so your client never observes a line

Content your clients when it’s their swing to go into the fitting room.

These are altogether simple approaches to diminish the presence of lines and lift your deals.

Restricting Impulse Buys

When you don’t have an appropriate arrangement to engage your client while she’s holding up in line, you’ll lose something other than great representatives and deals you’ll lose an open door.

Clients love to have a comment while holding up in a line. That is the place hasty purchases happen. A client is exhausted while holding up, so she occupies herself with another potential thing she can add to her shopping basket. Upgrading your store for hasty purchases will enable you to enhance fulfillment and lift your deals.

Failure Of Turning Guests Into Clients

It will cost your business five times more to pull in another client than it does to keep your current clients upbeat, Gartner found in an investigation. An absence of rehash business is more than a mistake it’s costing you cash.

At the point when your clients are disappointed by at least one poor encounters standing and waiting in lines, they’re less inclined to come back to your store. At the point when your purchaser is out with a gathering of companions, she will probably express her awful experience, costing you considerably more business. It’s a noteworthy hazard consuming your primary concern.

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4 Ways of Creating a Personalised Kiosk Operation Solution

The great thing about kiosks is that not only does it enhance your customer’s experience; it also helps to build your brand too. The more personalised it is, the easier it is for your customer to relate to your company and brand.

Personalisation completely depends on how good the kiosk operation solutions provider is; since they are goinging to create it. If you are in need of a good service provider, visit http://www.attsystemsgroup.com/kiosk-operation-solutions-kos OR Apply now.

4 ways of personalising the kiosk:

1.Customising the interface

This is perhaps the most important one, since this is what the customer will remember the most. You need to know what your customer wants from the kiosk. Get surveys done, take feedback on features they would like to see in the kiosk and ensure they are there. It makes the customers feel that you’ve heard them and helps you to eliminate any unnecessary information/service.

2.Usage of logo and brand colour

If the interface has the logo on all the segments and the background uses the colours of your brand, it is going to create a long lasting effect in the minds of both existing and prospective customers. It helps the customers to associate that colour or colours with your brand.

You could also personalise the colour of your self-service kiosk instead of going ahead with the standard black or white. This will immediately make people notice your kiosk.

3.Building your marketing database

By putting in some additional features, you could ask the person using the kiosk to share email ids or phone numbers. A person who is satisfied using your kiosk will most likely agree to get marketing offers from you.

4.Highlight your latest products or offers

You could have a feature like a splash screen highlighting your newest products and the latest offers when it isn’t in use or have a feature while in use which blinks and asks customers to click to know about products and offers. This can be a great and effective way of advertising and promoting your products.

These features require you to have a great kiosk operation solutions provider who can completely customise the kiosk to improve customer service and highlight your brand at the same time. This requires regular updates and a great system for data collection and an effective method of sending that data to you. Most people don’t realise what an effective marketing tool a kiosk is. Take advantage of it and choose your provider carefully.

Overall, a automated collection system is important to ensure data is collect and action steps is taken to improve services based on the analysis.

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Four Ways That Retail POS in Singapore Can Help Your Businesss Sales

Owning a successful retail business today means you need to have a POS system to be a success. The main reason you should invest in a POS system is that your competitors have already installed or are going to install one soon. So, holding out is not a good idea.

There are many types of systems that you can pick from. Even a basic POS system is very important because it can help boost your sales. If you are still not sure that investing in a POS system is a good business investment, here are four important ways that a POS system can help boost your bottom line.

1. Inventory Control

A POS can instantly record each sale at your business. It can provide you with a figure of what items have sold and how much inventory that you have left. This means that you can that you can track what items are selling more and which ones are not. This can help you avoid spending money on inventory that is not going to sell, and this information can also be used to see if you should increase your prices.

2. Allows You to Accept Credit Cards

Even though most POS for retail feature at least one cash register, a cash drawer, barcode scanner, and receipt printer, there is increasing numbers of systems that include a debit and credit card reader. This allows your business to accept these popular forms of payment, which can easily boost your profits, especially if your business only accepted cash or check in the past.

With the advent of chip technology cards, having a card reader is more important than ever. There are millions of customers that now have these cards. So, if you do not accept these cards, it is highly likely that you are going to lose business.

3. Increase Your Marketing

One of the lesser known benefits of a POS system is that you can advertise deals, discounts, and upcoming events on your cash register displays and screens. Studies have shown this type of marketing is effective because it boosts the amount of impulse decisions that customers make. This can easily boost your sales, without having to spend a lot of money on marketing campaigns.

You can show this promotions on your self service kiosk where customers use to order and pay for their food.

4. Payroll Management

No matter if you are using time cards or electronic systems for payroll management, a POS system can help improve your organized payroll. This makes it easy to review your employees hours quickly. Most POS systems will have your employee log in before they can use the system. This makes it easy to track what your employees are doing and how many sales that they make. A POS system can help reduce the amount of money and time that is spent doing payroll, which can save your business money and improve your bottom line.

Investing in a POS system may be a boost for your businesss bottom line. There are many POS systems for retail available to pick from and for many types of businesses having a POS system is almost a requirement.

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5 key components of infrastructure solutions

The objective of infrastructure solution is to combine various facets of information and technology to cater to specific customer needs. It plays a pivotal role in implementing end-to-end business functions with key focus on process improvement. It addresses the challenges a company usually faces during its operation, and provides a cost-effective method to deliver more efficiently. Its functions include system integration, testing, remote assistance, design and implementation, and post-implementation service. Following are some of the key components of infrastructure solution:

Remote infrastructure management: Remote infrastructure management, as the name suggests, is a process of managing servers, networking, and security devices from a remote location. The service can be provided from a different geographical location than the physical infrastructure of the company, which helps the department focus on fulfilling its responsibilities more efficiently and coordinate with other departments.

Network monitoring: In network monitoring, a set of systems are used to monitor the performance of the network from a centralized location and notify the system administrator in the event of a technical glitch. A few matrices are used to assess the performance of the network against the load, and the information can be used to improve its performance if required.

Data backup and recovery: Data backup and recovery is a crucial feature of infrastructure solution. Data loss can jeopardize the business if it’s not retrieved and made available on time. Data recovery system ensures that the data is restored quickly and efficiently if such scenarios are encountered.

Cloud service: Cloud service is a powerful method to improve productivity and efficiency of an organization. It also reduces cost of operation significantly, making it possible for an organization to achieve more with available resources. Vendor and resource management can be done on the cloud via centralized administration, which makes the process far more efficient and gives the operation a lot of flexibility. Cloud service is also very reliable as the whole process can be shifted to a different server if needed.

Access control solution: Data security is of paramount importance to any organization, and that’s something access control solution takes care of. Being a sap partner, it integrates ERP and SAP with security database to provide comprehensive network security, access management, and end point security, and gives an organization more control over its security management.

With a combination of all the functions that infrastructure solution provides, an organization can achieve exceptional results and redefine its presence in the market.

To know more about infrastructure solutions visit http://www.hitachi.com.sg/ict-solutions/solutions/sap/erp.html OR RSVP now.

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Importance of Point of Sale Systems

Technology is revolutionizing businesses operations. If you are a business person and still havent gotten a reason to upgrade your point of sale systems, you might end up being left behind by your competitors. Throw away the calculators and receipt printing methodology as well as the late night inventory checkups. Point of sale systems can help you run your business smoothly and comfortably while relaxing at the comfort of your own home. It collects all data for you, analyzes it and brings to you the real time statistics. Besides being real, it is very precise and never omits any information.

Facilitates Excellent Inventory Management Principles

Inventory management is good because it is the one that determines your pricing, profits, and capital size. There are three aspects that determine inventory decision making and these include how much you have, how much you have sold and how much you need. POS can provide all these three features when well installed thereby making you to simply decide what to do depending on the statistics given. It tracks the best-selling products that clients buy in large numbers thereby making you to know what you should majorly focus on.

Planning Customer Rewards

In the current business world, pleasing customers is one of the ways of beating competition. But how will you reward customers if you dont have the data to make you decide who deserves a reward? Point of sale software records customers information and shows you the heavy buyers. Such information will make you offer incentives to perfect clients so that you retain them and build trust with them. Throw away your stamp cards and focus on bettering you operations by using the point of sales.

Facilitate Invoicing

Sometimes we have goods that are expected to win market attention before they are even released. POS can enable you to allow your clients order for such products before they are available in the stores. It is like paying for site prior to a football match. The point of sale allows you to serve your clients well, therefore, there will be no mishaps or data mixing.

24 Hour Business Surveillance

As a business person, knowing the progress and operations of your business is very important. POS comes with cloud computing feature that allows you to connect to your businesses using devices like phones and other internet enabled devices. You will be able to monitor the volume of sales, what is remaining in store, the fast and slow moving goods, inventories and other business features. Through this, it will be possible for you to take the appropriate measures so as to enhance business operations.

The bottom line is that POS serves as the analyzer of your business operations thereby making you to take the appropriate actions. Dont remain analog, install Singapore POS system and you will enjoy maximum transparency of your business operations. Make sure that you buy a point of sale that is compatible to your business so that it serves you well and better.

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Speed Up Your POS System Using These Five Simple Tips

A great POS system can be of immense help to a business, especially once your employees know how to use the software correctly. However, even the best POS systems can have issues with them at times. Some possible issues are that it takes too long to log into the system or those items are not ringing in correctly. Even if a system is brand new, you may be running into these problems. Here are five simple tips to avoid your new POS system slowing down.

1. Switch to an Easy to Load Printer

There are many difficult to fix hardware problems. The main one is a seizing printer, which can make a customer wait for their bill. Everyone is always in a hurry, and if a cashier is struggling with the receipt printer, people will get annoyed. This will cause customers to leave the store without buying anything.

To prevent this before it happens, you should be checking your POS system before you open daily. The printer should be printing correctly, and the paper rolls should be full. There should also be new paper rolls nearby to make sure that if cash runs out of paper, it can be filled quickly.

2. Isolate the Point of Sale System

You should not be hosting your POS system on an open network. It is more vulnerable to attack than other hardware, and they store a huge amount of information about your customers. The system should be on its own private network, to limit the amount of access a hacker or malicious program has to the information. The more isolated that the system is, the better.

3. Update Your POS Software Regularly

Even if you are using point of sale software that is less than six months old, you should make sure that the software is up-to-date. These updates are necessary to protect the POS system and help make the system run more efficiently. You should also make sure that you have an anti-virus system, malware, and adware programs installed and up-to-date at all times.

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4. Improve Your Wi-Fi to Speed up Your Software

Your internet speeds could be affecting your POS softwares speed. So, improving your Wi-Fi speed can help you sell items and print receipts faster.

Another way that you can speed up your connection is to integrate your credit card and printing systems with the POS system. Most companies who make POS systems offer this feature, which can cut down the processing time on payments to be lowered to around two seconds.

5. Pick a Good Barcode Scanner

Barcode scanners are not always necessary, but they can speed things up. They can help speed up billing, inventory errors, and pricing mistakes.

A good POS system will work from day one until you want to switch to a new system. However, a POS system is not going to run quickly or smoothly all the time.

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Enhancing Business Operations with Konverge Retail POS

Whether you are a retailer who needs to stay up to date with customer information, inventory details or purchase history, you can never go wrong with Konverge POS for retail. One advantage of this system is that it works for the best of the retailer and the customer. Customers’ transactions are processed fast which saves both parties time and the hassle. This system guarantees a business owner visibility in all the outlets.

Alleviates Human Errors in Stock Management

When making an order manually where different kind of items in different numbers are involved, there is a big room for errors or even missed orders. This has been seen often in orders made via email, phone calls or fax. These traditional stock requisition methods do not guarantee efficiency unlike what you get with konverge pos.such inefficiency instead guarantees errors that could cost the business.

Quick Links between Outlets and the Back Office

In most cases, when a staff has to make an order from the head office, they either have to make a call, write an email or go there physically. This is not the case with the POS system as it comes with an item requisition module. This module comes with an end to end system that is automated connecting individual store outlets direct to the head offices back-office. This makes everything easy when it comes to order requisition.

Improves Profits

Mistakes that are made in stock management have a negative impact in profitability and revenue in general. This system does not allow an outlet to go low on stock or be overstocked. This is what alleviates stock management mistakes and in turn boosts the profitability. Stock management transparency is guaranteed.

Saves a Lot of Time

When orders are not done manually, this does not only alleviate possible mistakes, but it also saves time. Fuel that could be spent moving from an outlet to the head office to make an order is saved. A staff at an individual outlet makes an order which is transmitted to the back office at the head office electronically. This allows a fast processing of the order and delivery which saves a lot of time. With the POS for retail, the responsible staffs are able to tell which item needs to be restocked as stock replenishment is based on PAR level or on weekly sales.

Enhances Staff Capacity

Staff capacity is important to every business. Konverge POS systems ensure that staffs are not held by human errors or some administrative processes, but they instead focus on the growth of the business. This is actually a great way to increase staff capacity in any business. When staff and the management no longer have to worry about administrative procedures, they will have enough time to focus on what brings more revenue.

If you are a retailer who is looking for ways to improve efficiency, save time and increase staff capacity, you can never go wrong with Konverges POS.

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Boosting Customer Satisfaction with POS Software in Singapore

Enhancing a world-class level of customer satisfaction is very vital in a world where competition has become the order for the day. The most successful businesses can attest that technology plays a big role in excellent customer service. To enhance customer loyalty and boost your profits, ensure that you get a POS system. It does not matter which industry or business you are in as this works for all businesses.

Enhance Customers Shopping Experience

Running out of stock due to human error is one of the mistakes that retailers are making today. When a customer walks in to a retail shop for something they buy regularly, and they find it is out of stock, they get frustrated. If it happens several times, the retailer will surely lose the customer. With a Singapore POS system , this cannot happen. The reason is it is easier to know the stock levels with real-time data. This will help in retaining a customer.

It Helps a Retailer in Retaining the Clients

Since this system gives a retailer real-time data on the stock and helps in storing of customers transaction history, he or she is able to know what should not miss in the shop. With the history of the purchase, it becomes easier to retain a customer who knows they will never lack what they need from a specific shop.

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Helps you in Understanding your Customers More

Every business needs to understand their customers more. This POS software comes with a customer relations management system that has various benefits. A retailer gets to understand his customers better, they know them well, they are aware of their preferences and with this; they know how to retain them. This system helps in marketing activities that are effective which translates to more revenue and wooing of potential customers.

Customers can Shop While on the Go

Today, people have become too busy that some are not finding time to shop physically. This can explain the reason internet savvy shoppers are on the rise. They want to shop while on the go and needs their orders to be filled as soon as they request. This POS system supports a mobile application that allows customers to shop from wherever they are.

A Retailer has Better Control of their Business

Greater control of a business makes you comfortable. Great control means you will not be caught unaware in the operations of your business. You maintain the required customer service and shelves that are well stocked which guarantees seamless operation.

If you are a retailer who is looking forward to making more out of their retail business, the Konverge point of sale software comes in handy. The system triggers stock replenishment when the stock levels goes down which means you will not run out of stock which customers could see as mismanagement and a poor service. It is this integrated system that has helped many businesses stay afloat, retain customers and enhance profitability.

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Top Merits of SAP Implementation

There is a host of merits available to a business for having an integrated system like sap implementation in place. As far as the commercial merits are concerned, it ensures providing only one source for all your financial information. SAP implementation enables an organization to capture all its financial transactions in a single location so that the end users and management can review the various vendor, customer and inventory activities in one location. There are technical benefits too. When a single platform provides all the solutions, it means to support and maintenance become easier leading to reduced costs. When there is a consolidated system in place, IT department in your organization needs to support fewer interfaces.

When there is only one system of record source, the human resources in your company gets easily accustomed to the various terminologies associated with the system and the business processes become standard ones. As a result, there is an improvement in communication and the workforce that gets created is simpler to migrate from one role to another. Even if limitations to such a system do pop up, it will be directly proportional to the restrictions you impose in your environment. There may be a requirement of fitting new and improved business solutions within your current system, compatibility of the technology and the willingness of the human resources for data handling in specific stand pared processes.

Check out the following top merits of SAP implementation which organizations have reported time and again.

Increased efficiency

It eliminates processes that are repetitive in nature and also leads to a drastic reduction in the requirement of manually entering the information.

Integrated and centralized information

Having SAP implemented within your organization ensures that there is no need for data distribution in various databases. Instead, all information can now be stored in only one centralized location. As a result, maintenance of data becomes easier. Data can be always up-to-date and consistent.

Easy and customized reporting

SAP implementation also helps in generating customized reports. Moreover, reporting becomes much easier. The reporting capabilities get improved and your organization can easily respond to complicated data requests. Users also benefit since they do not need to take help from the IT and generate their own, customized reports.

Improved customer service

Successful SAP implementation also makes it simpler to offer superior customer service, For instance, employees in the customer service and sales departments can interact with their customers in an improved manner so that better customer relationships can be accomplished. This is possible due to more accurate and faster access to the information and history of the customers.

Increased security

A new SAP system will enhance the security, consistency, and accuracy of business data. You can also increase restrictions on business data to make it more secure.

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SAP accounting and medium sized business

Small and medium sized businesses are often referred by the acronym SMB. Another acronym used to refer to the small and medium sized businesses is SME, used for small and medium sized enterprises. If one has to define a small or medium sized business, one has to take into account the number of employees in the organization. If the number of employees in an organization is below a certain number, then that organization would be considered a small or medium sized business. If seen globally, the number of small and medium sized businesses is far more than the number of large organizations. These small and medium sized companies are a breeding ground for new and innovative ideas. As they are present in larger numbers, the spirit of competition among them is far more than among large enterprises.

Apart from the headcount of the workforce in these enterprises, other defining factors would be the revenue generated by them and the asset owned by them. The factors or parameters defining a small and medium sized company is different in different countries.

SMBs are crucial for those countries whose economies are still emerging and developing. They form the base of employment in these countries, however, their major drawback is that they often lack the capital that is needed to sustain them during a lean period. They primarily depend on personal funds and loans from family and friends.

SAP accounting:

SMEs cannot afford to keep many employees. They need software and applications that can help them automate certain processes. This is when the heads of the business sit together to discuss which software they should buy to decrease their expenses. This is when they opt for enterprise resource planning (ERP) software. SAP has been well known for making ERP software. The SMEs often opt for SAP accounting software to better their accounting process.

SAP accounting software manages every aspect of the accounting department:

* Data regarding all the transactions are recorded on a real time basis.

* This data is then segregated in useful categories that can be analyzed.

* Proper analysis of the data is done to draw pertinent conclusions.

These are the basic functionalities of the accounting software that they perform in a real time basis and usually in a single platform. These accounting software is very helpful for small and medium sized enterprises.

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2017: Top ERP Trends

The New Year brings in various new, industry-wide changes. ERP solutions are no exception. 2017 will see many changes in erp software and their implementation. Here are a few of them:

ERP joins cloud

ERP solutions have seen changes since the time they were first introduced in the year 1990. In the mid-90s, ERP solutions started becoming more comprehensive than before. The changes seen thereafter were minimalistic. However, with the current trend of cloud computing, the ERP requirements and dynamics are changing again. For every additional requirement, companies are opting for point solutions which are cloud-based instead of making changes in their core ERP systems. In order to serve these changing dynamic, ERP vendors are offering specialized cloud products which can be integrated with their already installed ERP software. Some vendors are even building cloud-based ERP solutions.

Cloud trend might face problems

When new trends emerge, there are repercussions. The inclusion of cloud in ERP solutions can throw in challenges such as version control issues and problems of inconsistent data. Companies should take into consideration such problems that might lead to enterprise-wide confusion in case the problem blows out of proportion.

ERP should be intelligent

ERP solutions are no longer just considered software to handle information. Users are now looking at solutions that offer more guidance that the systems in the past. Newer ERP solutions are aimed to be made more efficient to manage data using machine learning and predictive analytics. Digital transformation is playing a major role in reshaping software applications.

Competitive pricing

Given all these new ERP trends, customers can expect ERP solutions to be more competitively priced as vendors are on the defensive. They are trying to protect their core product, which is causing this downward shift in prices.

Increased ERP security

Given the increased number of threats in the cyber world and evolving technologies, the need for better ERP security is higher than ever. The connected ERP platforms make them more vulnerable to breaches and attacks. Not only ERP solution security has become more critical but complex as well, to manage.

ERP with a competitive edge

The trend of cloud-based ERP solutions brings to the smaller ERP customers the benefit of bigger information resources. It will also help customers make use of the data that is at their disposal. Sophisticated analytics was originally an asset of the bigger corporations. But in 2017, cloud-based analytic capabilities will help small and medium enterprises do the same and reap benefits of the huge data pool available.

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BI tools suitable to your business

Business intelligence, today is becoming more and more an integral, integrated and essential part of all businesses, be it small or big. The gap between hardware, software and data analytics is blurring as both need to work seamlessly to ensure businesses are intelligent enough to serve the purpose they are expected to.

There are many vendors who specialise separately in hardware, software and analytics but today more and more vendors are realizing that all three need to work in tandem and its easier for businesses also to make a decision on purchase of product and using the required services for all 3 are provided by one vendor under the same umbrella.

Few key benefits of integrated BI Tools:

  • They provide real time data / information about customers, products, competition etc.
  • They are user friendly and come with 24 X 7 service support which is extremely valuable in retail POS environment.
  • They help to streamline business operations and optimize processes to build efficiencies.
  • They help improve response time and add to bottomlines by cutting on undue expenses.

Types of BI and related areas:

  • BI Hardwares: These constitute the necessary data warehouses, servers etc to support both the Softwares and Tools mentioned below.
  • BI Softwares: These range across business functions like HR, Finance, Operations, Marketing, Sales etc and are present at each stage of Product life cycle starting from raw material purchase to factory to consumer purchase and re-purchase etc.
  • BI Tools: Some popular examples are Domo, Tableau, Micro Strategy, Qlik etc which help in visualizing and analysing the generated data in an easy and intuitive manner so businesses can make quick decisions in cases of identified opportunities or threats.

 

SAP, IBM, Microsoft and Oracle have already started providing all the above services under one roof to make it easier for businesses to decide on their purchases and also ensure seamless working of necessary products and services.

Before implementing any solutions, to ensure they understand the requirements and issues in advance as much as possible, vendors generally go through the entire business process in detail across steps like: Requirement gathering from key personnel across functions using interviews or process questionnaires etc, they further move on to process mapping, proposition of the appropriate solution for the business along with timelines, project plan and finally the implementation.

Areas that need BI support and hence the associated popular solutions are: Warehouse Management Services (WMS), Inventory Management (IM), retail POS, Customer Relation Management (CRM), Mobile orders, Payment kiosks, Vehicle tracking, Vending machines etc. These are used across businesses from FMCG, IT, Retail, Automobiles, Pharmaceuticals etc and the scale of solutions are also dependent on the industry or stage of business maturity.

 

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